Terms and Conditions

Billing policy

Recurring service is billed in advance. A valid card must remain on file, service may be paused if payment is not successfully processed. All monthly recurring services will be charged on the 1st of the month,because of that the price reflects 4.33 weeks averaged just because some months have 4 weeks and some have 5 weeks of service. For those who join mid-month you will be charged a prorated amount for the rest of the month and then begin monthly billing the 1st of the following month.

Weather policy

While we strive to provide service in most weather conditions, safety is always our priority. Severe weather may occasionally prevent us from completing your service. Severe rain, thunderstorm, high wind, extreme temperatures, flooding, snow accumulation, icy roads. Light snow typically doesn't affect us but heavy fresh snow that buries waste or creates unsafe conditions will result in us skipping service. Missed service due to weather: Service will continue the following week with double the waste accumulation. If service is postponed due to weather it will be skipped for that week and resume the following week. Refunds are not offered for missed weeks under our subscription model but accumulated waste will be handled during your next visit.

Cancellations policy

Either you or we may end the service agreement at any time. Any unpaid charges must be settled within 3 days. If you’ve pre-paid and canceled, any unused portion will be refunded. If you wish to skip a single service in a recurring subscription for any reason we must be notified at least 2 days in advance. If we are not notified within 2 days you will still be charged due to limited availability.

General terms and conditions

We value all of our customers, however if your yard isn't kept up (e.g., overgrown grass, excessive leaves or weeds), we can't guarantee all waste will be removed. We can only clean what we clearly see.

As our client you are responsible for informing us of changes in the number of dogs.

We assume we'll have clear and safe access to your yard. if we can't enter due to locked gates, obstacles, or other issues, the visit will still be charged.

You'll get a notification when we're on the way, we will give at least a 15 minute heads up if any more of a heads up is preferred please let us know. At that point, any pets who may be aggressive towards our technicians must be secured indoors or safely restrained. If we can't perform the service due to a pet-related safety issue, the full fee still applies. We will always send you a picture of a closed gate to ensure you that we have left and kept your pet safe!

We are not responsible for any damage to lawns, gates, pets, or property.

Thank you for understanding these policies, any questions or concerns feel free to reach out.

Immediate cleanup request

If you need an immediate cleanup before your next scheduled visit contact us. Though availability cannot be guaranteed we will do our best to accommodate.